Terms of Service
These terms of service explain the rights and obligations of You and Thompson & Morgan.
You should read the Agreement carefully before agreeing to pay a fee for Our services. If You do not understand any part or have additional questions please ask us for further information. You should take as much time as You need to understand the service which We are offering.
“Agreement” the agreement between Us and You
“Service” the Service you have chosen to purchase
“You” the person, company entering into the agreement with Us
“Us”, “Our” Thompson & Morgan
2.1. You appoint Us to implement the agreed service and We agree to provide the Service on the terms of the Agreement.
2.2. The agreement will start as soon as You confirm your acceptance of these Terms by purchasing the Service.
3. Our Services
3.1. On the basis of the information You have provided to Us, We will review your situation with Amazon, examine any communication between You and Amazon and rely on any extra information provided by You
3.2. You are paying for the Service we provide NOT a guaranteed reinstatement of your Seller Account or ASIN
4. What We will Do
4.1. We will then prepare and issue your Service as soon as possible (depending on the accuracy of the information which was originally provided by You).
4.2. We will issue you with instructions on how to deal with Amazon. It is your responsibility to follow any instructions provided by Us.
4.3. We will work with You until the Service has been concluded.
5. What We will Not Do
5.1. We are not able to give You any legal advice.
5.2. We cannot be held responsible for any legal action taken against You as a result of fraudulent or incorrect information provided by You.
5.3. We provide no guarantee against future suspensions on your Amazon Account
6. What You must do
6.1. You must provide Us with any information needed for Your Service. You must provide original documentation where possible to confirm the details. We will rely on all the information You provide to Us being full, true and accurate and we Will not be responsible to You for any issues to the extent they arise from that not being the case.
6.2. Throughout the Service You must provide reasonable co-operation to Us to allow Us to provide our Services to You and reply as soon as You can to Our reasonable requests for assistance (Please do not ignore our attempts to contact You, as this may affect our ability to provide our Services to You).
6.3. It is your responsibility that you abide by Amazons policies and procedures.
7. How You can terminate this Agreement
7.1. You have the right to cancel the Agreement at any time. This can be done by emailing Us at [email protected]
8. How We can terminate the Agreement
8.1. We can terminate this Agreement at any time by giving you 14 days notice (by email) in any of the following circumstances
8.2. You seriously breach the terms of the Agreement.
8.3. The information You provided is deemed incorrect or fraudulent.
9. General Terms
9.1. This Agreement with You is governed by the laws of England and Wales. Any dispute which arises in relation to this Agreement shall be dealt with by any court in the UK, Isle of Man and Channel Islands which is able to hear the case.
10. Dealing with Complaints
We are committed to providing services of the highest standard. That’s why We really value your feedback.
Letting Us know when You are not happy with our service gives us the opportunity to put matters right for You and improve our services for all our customers.
We will always do our best to respond as quickly as possible. In each case, We will listen to You and put matters right if we can.
Our complaints process
Please follow our complaints procedure to help us resolve your complaint as quickly as possible.
Giving us details of your complaint
If you want to complain, please provide the following details.
Your name and email address
A clear description of your complaint or concerns
Details of how you would like us to rectify the situation
What we will do
We will do our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate. If this happens We will let you know.
How to make a complaint
Email Your details along with the nature of your complaint to [email protected]
Refund and Cancellation
Thompson & Morgan offer non-tangible irrevocable goods we do not issue refunds once the service has been provided. As a customer you are responsible for understanding this upon purchasing any service at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the service we supply.
We do honour requests for the refund on the following reasons:
non-delivery of the service: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service Department in writing within 7 days from the order placing date. Otherwise the service will be considered received;
service not-as-described: such issues should be reported to our Customer Service Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased service is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
You can cancel our service and request a refund from when the service is ordered and purchased and you not receiving the service. You should accompany this request with detailed and grounded reasons why you apply for a refund.
Our Customer Team is always eager to assist you and deliver highly professional support in a timely manner.